Automated IT Usability Survey
Throughout the complete project life cycle, I served as UX Research & Design Coach, Product Owner, and Service Owner to provide application product teams the Auto-ITUS, an automated tool that quickly and easily validates the usability of enterprise applications.
UX Digital One-Stop-Shop
On the UX Digital One-Stop-Shop, I served as UX Designer / Developer, UX Research and Design Lead, Content Manager, UX Training and Development Lead, and Product Owner to deliver a cross-organizational UX digital presence.
As UX Learning & Development Program Owner, I architected and launched a framework to provide an infrastructure to foster enterprise-level internal UX talent opportunities. The model additionally integrated with DevOps and Agile training / coaching methodologies and practices.
Support Insights
Support Insights was a multi-pronged initiative where I served as human factors engineering lead to understand employee IT support experiences. Insights from my work were used to provide new and innovative support tools / services to employees and call agents.
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Feature 3
Quisque congue porttitor ullamcorper. Vivamus sit amet semper lacus, in mollis libero.
Automated IT Usability Survey
Throughout the complete project life cycle, I served as UX Research & Design Coach, Product Owner, and Service Owner to provide application product teams the Auto-ITUS, an automated tool that quickly and easily validates the usability of enterprise applications.
UX Digital One-Stop-Shop
On the UX Digital One-Stop-Shop, I served as UX Designer / Developer, UX Research and Design Lead, Content Manager, UX Training and Development Lead, and Product Owner to deliver a cross-organizational UX digital presence.