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& Development Both “collective” and “distributed” Communities of Practice balanced the need for broad impact while maintaining community engagement. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555367815477-ECIG6PIJ70OV0HEFZ6I3/UX-Learning-Development-Process-4B.jpg Copy of UX Training & Development Certifications provided a consistent process to support UX skill needs. 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The design met all the program requirements and constraints, while providing an enhanced employee experience. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555418566552-B7L98Q6SAG9KNWVP8YAJ/human-resource-help-process-1.jpg Copy of Human Resource Help https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555418597027-TW2YP7OVVLCSOC1EC13M/human-resource-help-process-2.jpg Copy of Human Resource Help https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555419358785-HOLRCH8FV064FWTJF8NJ/human-resource-help-opportunities-2.jpg Copy of Human Resource Help Redesign Get HR Help page, with virtual agent launched. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555418241686-O6LJM3117KHOJGO009OT/human-resource-help-overview-1.jpg Copy of Human Resource Help As-is “HR Help” https://www.bcradford.com/ux-training-development-2 daily 0.75 2019-07-09 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555362263275-2A8999B85HBPUP9YYQ61/UX-Learning-Development-overview-1.jpg Copy of UX Training & Development https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555362503482-7S040G9A3WLOMM9OGG3V/UX-Learning-Development-Process-0.jpg Copy of UX Training & Development https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555362746237-B0NEQ2951WBIF9UVN9ZV/UX-Learning-Development-Process-2.jpg Copy of UX Training & Development Both “collective” and “distributed” Communities of Practice balanced the need for broad impact while maintaining community engagement. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555362440966-D54LZHEENF7ZRTVR7DU1/UX-Learning-Development-Process-1.jpg Copy of UX Training & Development The goal of UX skill development was to support emerging UX talent opportunities. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555363563010-BUIPZLPU4L232QSJ3IU7/UX-Learning-Development-Process-5.jpg Copy of UX Training & Development Training content resources. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555367815477-ECIG6PIJ70OV0HEFZ6I3/UX-Learning-Development-Process-4B.jpg Copy of UX Training & Development Certifications provided a consistent process to support UX skill needs. Badges provided a public demonstration of skill achievement. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1555362774822-7Z8AX5N1LOCJ6SGZW5Q1/UX-Learning-Development-Process-3.jpg Copy of UX Training & Development “Context” based coaching enabled: ability to help many at once, knowledge-sharing, consistency https://www.bcradford.com/resumearchived2 daily 0.75 2025-01-04 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1563276275885-BGE1E2MXBZCBCZRLZZN3/Brooke+Castaneda+Radford-resume_07-16-19.jpg Resume archived 2 https://www.bcradford.com/contact daily 0.75 2019-07-12 https://www.bcradford.com/new-page-1 daily 0.75 2025-02-25 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562971364472-3KTTMM6X5XPHD7NG5PVS/noun_teaching_gray.png Process (previous) https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562964339474-Y30XK7MUAM6X65GZ0RFH/noun_development_gray.png Process (previous) https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562963940146-63BKDUFM9A5AVYLEXJUX/noun_Brainstorm_2020472.png Process (previous) https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562964155189-5VCB1B01QVGGC5A9N5IU/noun_ux+design_gray.png Process (previous) - Iterate Impcatful results https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1563275796549-DOEY7AKF2MWZ8LV53R25/noun_setting_2020462.png Process (previous) https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1563275850772-FXLXFB3AM68SQFEDJAUZ/noun_Big+Idea_2020457+%281%29.png Process (previous) https://www.bcradford.com/resume-archived3 daily 0.75 2025-04-22 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/5604d6c8-1f42-4701-a377-3f66ac482616/Brooke+Castaneda+Radford_Online+Resume.jpg Resume archived 3 https://www.bcradford.com/about daily 1.0 2025-02-26 https://www.bcradford.com/process-copy daily 0.75 2025-08-13 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562963940146-63BKDUFM9A5AVYLEXJUX/noun_Brainstorm_2020472.png Process https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562964155189-5VCB1B01QVGGC5A9N5IU/noun_ux+design_gray.png Process - Iterate Impcatful results https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1563275796549-DOEY7AKF2MWZ8LV53R25/noun_setting_2020462.png Process https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562964339474-Y30XK7MUAM6X65GZ0RFH/noun_development_gray.png Process https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562971364472-3KTTMM6X5XPHD7NG5PVS/noun_teaching_gray.png Process https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1563275850772-FXLXFB3AM68SQFEDJAUZ/noun_Big+Idea_2020457+%281%29.png Process https://www.bcradford.com/work-_-test daily 0.75 2025-02-26 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561468534149-4MYMP4M4OMR80CFLWI8G/UX-one-stop-shop-square.jpg Work _ test https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561346619512-K9ISO0TMFGY3S44Q3VSW/Image+17.jpg Work _ test https://www.bcradford.com/new-page-5 daily 0.75 2025-02-26 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561505317892-S10LCZXNDRC3I31PWJBE/Support-square.jpg New Page - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561346619512-K9ISO0TMFGY3S44Q3VSW/Image+17.jpg New Page - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561346619512-K9ISO0TMFGY3S44Q3VSW/Image+17.jpg New Page - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561468534149-4MYMP4M4OMR80CFLWI8G/UX-one-stop-shop-square.jpg New Page - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561504876067-KGAXSKDKKY5DJ0621F2O/UX-skills-development-square.jpg New Page - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561468534149-4MYMP4M4OMR80CFLWI8G/UX-one-stop-shop-square.jpg New Page - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bcradford.com/autoitus daily 0.75 2025-12-03 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562616963081-3C12EO2CUOGOKF8N9Q2R/Auto-ITUS-trelloboard.jpg Auto-ITUS Kanban board used to prioritize upcoming tasks. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562623185869-6PQEGS4THG33R21JK07D/Auto-ITUS-reporting-1.jpg Auto-ITUS Excel-based Reporting for Earlier Version https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562623220038-WFZLAJRZ6R9N20VA3WV3/Auto-ITUS-reporting-2.jpg Auto-ITUS Intuitive and Single-click Reporting for Later Version Releases https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562623247751-0W4WYT8C11QEBOT957GT/Auto-ITUS-reporting-3.jpg Auto-ITUS Aggregated Survey Reporting Capabilities https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562618170451-UD62JAIZNMNOYXCXLHGD/Auto-ITUS-comms.jpg Auto-ITUS Targeted communications https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562618321476-B8RECMLF9BG9A9K7FO1E/Auto-ITUS-storyboard.jpg Auto-ITUS - Make it stand out Training material storyboard https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562619092947-H701L73BXFQV2P5YCP83/Auto-ITUS-self-automation-4.jpg Auto-ITUS Automation Throughout Survey Creation Process https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562618633899-IETV09F4CO5CDJ0KSB7R/Auto-ITUS-customization-2.jpg Auto-ITUS Customized communications https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562616354934-29KIMVP0CQWTFFEFGZ7U/ITUS-journal.jpg Auto-ITUS Finstad, K. (2010). The Usability Metric For User Experience. Interacting with Computers, 22, 323-327. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562617076029-WQWNM7RLO28T7TZ0L8EU/Auto-ITUS-balsamiq.jpg Auto-ITUS Mock-up created in Balsamiq https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562618515365-KKA052CT7Y25349D32XP/Auto-ITUS-customization-1.jpg Auto-ITUS Personalized Survey Creation https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562623515684-3C2Z86AYEQFMX6ODP9W5/Auto-ITUS-tool.jpg Auto-ITUS IT Usability Tool today https://www.bcradford.com/ux-digital daily 0.75 2025-12-03 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562693377155-TT1Z5LR5VEMYKU72U0WP/UX-Digital-opportunity-1.jpg UX Digital One-Stop-Shop Website Information Architecture https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562692992658-EYSM9XD3IVVZ7EO32FZR/UX-Digital-process-3.jpg UX Digital One-Stop-Shop Visual Studio Code Editor https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/848247af-ff22-4378-965b-3e017ab15594/Icon+Library.jpg UX Digital One-Stop-Shop - 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Agent Level 2 Specialist https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/06f764ec-4160-4869-bc39-1647ac8b091b/Employee-TAC+portal+final+mockup+after+iterations.jpg Support Insights - Make it stand out Final mockup after usability testing - embed employee IT Support within existing IT Home site for an integrated experience https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1cdf67c5-f707-4fa0-b968-770d5fcd9466/Process+Flow+4_Full.jpg Support Insights - Make it stand out Process Flow Documentation - Specialized Management https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/c878012c-0338-43e1-bc82-64d6a5fd0eb0/Process+Flow+5_Full.jpg Support Insights - Make it stand out Process Flow Documentation - Supply Chain Management https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1c9cf02a-23d2-418b-8063-208c2b4c6b4f/Persona_7.jpg Support Insights - Make it stand out Persona - Messaging Engineer https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562101517412-P39YYZF17BIYP9Y9FL2H/Process_employee_3.jpg Support Insights Employee support experience survey https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/ccfb63c4-83f1-4e38-8ec6-cd4b98459d19/Process+Flow+1_Full.jpg Support Insights Process Flow Documentation - Service Desk #2 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/d4b8a877-55f2-42fe-bef6-681aec46554b/Persona_2.jpg Support Insights Persona - Agent Level 2 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562101745909-TCXG2VZG0XDPIOX0LUNB/Process_employee_2.jpg Support Insights Interview Session focus areas https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/c56f14c5-400a-4da1-9f51-1f8124855796/Overview_employee_1.jpg Support Insights - Make it stand out Employee IT Support - Research Process https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562102895532-DM51SUHMO3PETLK86080/Opportunities_comm-patterns.jpg Support Insights IT Agent - Level 2 Communication Patterns https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/6e664f41-6b8f-40d3-a6ff-fbfafe96d35e/Support+agent_full.jpg Support Insights Agent workstation https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/09a0e2cc-2518-47df-935f-1f3dd6abdce6/Results+2.jpg Support Insights - Make it stand out Initial results indicated significantly higher satisfaction scores for the new tool (ITSM) https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/97a1a70a-51e8-4e34-b21a-c0f9f9c8b0e6/Persona_1.jpg Support Insights Persona - Agent Level 1 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/d6a28119-d153-4b55-8f43-b3283070ed92/Process_agent_full.jpg Support Insights Agent monitoring https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/8caa43dd-b84b-44cb-8d78-b09d7682a39c/Employee-TAC+portal+initial+mockup+from+stakeholders.jpg Support Insights - Make it stand out Stakeholder proposal concept - still IT-centric versus employee focused https://www.bcradford.com/hr-help daily 0.75 2025-08-13 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562707654541-LHG13TX3XVVJXF5OLB3F/human-resource-help-overview-1.jpg Human Resource Help As-is “HR Help” https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562708760741-EB6BG7APT2DYJ8B76TDF/human-resource-help-opportunities-1.jpg Human Resource Help Redesigned Get HR Help page. The design met all the program requirements and constraints, while providing an enhanced employee experience. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562709044671-QWBPRBWKZEIC9F3MR5GR/human-resource-results.jpg Human Resource Help https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562708790503-Y03IDSW64EZHCSFTHLKP/human-resource-help-opportunities-2.jpg Human Resource Help Redesign Get HR Help page, with virtual AI agent launched. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562708479890-I6MNFLCZZLGRM07O903P/human-resource-help-process-4.jpg Human Resource Help Post Cognitive Walkthrough Feedback Questions https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562708033378-ANBU814B7S4VLRD72LIJ/human-resource-help-process.jpg Human Resource Help Competitive Analysis of Other Help Sites https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1562707689196-DHAERTJBYCEPYGHLBCWQ/human-resource-help-overview-2.jpg Human Resource Help Initial Design (that I tested and improved) https://www.bcradford.com/supplier-experiences-copy daily 0.75 2025-04-12 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/7996023f-b920-47cb-a385-830f2c8e3f8f/Supplier+taxonomy+levels.jpg Supplier Experiences (draft) - Make it stand out As-is portal navigation https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/86427eaa-0d81-403b-b6f8-667b0a4f4266/Card+Sort+Study+Online+Screenshot.jpg Supplier Experiences (draft) - Make it stand out Online card sort study https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/f834b0bd-e6c7-421a-aad0-8f786c9c50d0/Workshop+whiteboard.jpg Supplier Experiences (draft) - Make it stand out Workshop whiteboard stickies / patterns https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/9329ede3-37c1-4736-a587-dc54e6296565/Persona+4_Doing+It+All.jpg Supplier Experiences (draft) - Make it stand out Doing it All Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/72a5838a-0b2e-4f01-95bc-722624ad2780/Desired+Future+State_scenario+3.jpg Supplier Experiences (draft) - Make it stand out Scenario highlighting desired future state experience https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/53a92077-5f23-4f3d-ba0c-5eb6ecf3e3ff/Persona+2_Looking+Ahead.jpg Supplier Experiences (draft) - Make it stand out Looking Ahead Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/6231b059-530b-41dc-8662-f86e00411878/Persona+3_Specialty+Transactions.jpg Supplier Experiences (draft) - Make it stand out Specialty Transactions Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/5817b289-b99b-47ce-94b7-780f65cd5dd1/Workshop+Agenda.jpg Supplier Experiences (draft) - Make it stand out Workshop Agenda - Day 1 and Day 2 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/eb948d23-37cc-487e-b86b-3c684e24f7d3/Survey+overview.jpg Supplier Experiences (draft) - Make it stand out Survey overview https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/d07f9461-73e0-45d8-b315-5f9b19c7f57d/supplier-dot-com-current.jpg Supplier Experiences (draft) - Make it stand out Research influenced Next-Gen supplier portal https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/9b9a2b7d-aa9a-404c-abfa-59d156b3e74d/initial+card+sort+recommendation.jpg Supplier Experiences (draft) - Make it stand out High level taxonomy recommendation https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/5e8d3eaa-45f2-490e-8f40-fd22364fc53a/Subset+of+item+x+item+analysis.jpg Supplier Experiences (draft) - Make it stand out Card sort item x item analysis https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/536e43cb-06e0-4e2d-8a77-5bc57b89a7db/Survey+Baseline+Results.jpg Supplier Experiences (draft) - Make it stand out Survey Baseline Results https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/51f4b633-9f3b-4f89-9c0d-af9755c21081/Persona+1_Basic+Transactions.jpg Supplier Experiences (draft) - Make it stand out Basic Transactions Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/e3d1df36-39ea-43de-87ec-c7e133e9d7f1/Scenario_1_as-is.jpg Supplier Experiences (draft) - Make it stand out Scenario #1 indicating current pain points https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/d073d187-8e35-409c-8fe9-afd7801ece9f/Scenario_2_As-is.jpg Supplier Experiences (draft) - Make it stand out Scenario #2 indicating current pain points https://www.bcradford.com/supplier-experiences daily 0.75 2025-08-13 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/72a5838a-0b2e-4f01-95bc-722624ad2780/Desired+Future+State_scenario+3.jpg Supplier Experiences - Make it stand out Scenario highlighting desired future state experience https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/e3d1df36-39ea-43de-87ec-c7e133e9d7f1/Scenario_1_as-is.jpg Supplier Experiences - Make it stand out Scenario #1 indicating current pain points https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/f834b0bd-e6c7-421a-aad0-8f786c9c50d0/Workshop+whiteboard.jpg Supplier Experiences - Make it stand out Workshop whiteboard stickies / patterns https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/86427eaa-0d81-403b-b6f8-667b0a4f4266/Card+Sort+Study+Online+Screenshot.jpg Supplier Experiences - Make it stand out Online card sort study https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/53a92077-5f23-4f3d-ba0c-5eb6ecf3e3ff/Persona+2_Looking+Ahead.jpg Supplier Experiences - Make it stand out Looking Ahead Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/536e43cb-06e0-4e2d-8a77-5bc57b89a7db/Survey+Baseline+Results.jpg Supplier Experiences - Make it stand out Survey Baseline Results https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/6231b059-530b-41dc-8662-f86e00411878/Persona+3_Specialty+Transactions.jpg Supplier Experiences - Make it stand out Specialty Transactions Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/9329ede3-37c1-4736-a587-dc54e6296565/Persona+4_Doing+It+All.jpg Supplier Experiences - Make it stand out Doing it All Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/7996023f-b920-47cb-a385-830f2c8e3f8f/Supplier+taxonomy+levels.jpg Supplier Experiences - Make it stand out As-is portal navigation https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/d07f9461-73e0-45d8-b315-5f9b19c7f57d/supplier-dot-com-current.jpg Supplier Experiences - Make it stand out Research influenced Next-Gen supplier portal https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/51f4b633-9f3b-4f89-9c0d-af9755c21081/Persona+1_Basic+Transactions.jpg Supplier Experiences - Make it stand out Basic Transactions Persona https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/5817b289-b99b-47ce-94b7-780f65cd5dd1/Workshop+Agenda.jpg Supplier Experiences - Make it stand out Workshop Agenda - Day 1 and Day 2 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/d073d187-8e35-409c-8fe9-afd7801ece9f/Scenario_2_As-is.jpg Supplier Experiences - Make it stand out Scenario #2 indicating current pain points https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/eb948d23-37cc-487e-b86b-3c684e24f7d3/Survey+overview.jpg Supplier Experiences - Make it stand out Survey overview https://www.bcradford.com/battery-life-diagnostic daily 0.75 2025-12-03 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/560ba096-5a59-4091-8824-8319c4f65862/Workshop+Whiteboard.jpg Battery Life Diagnostic Tool - Make it stand out Workshop Whiteboard https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/a2ce848f-b611-49f7-a2ef-38f9ca5497b7/Whiteboarding+with+Mentee+-2.jpg Battery Life Diagnostic Tool - Make it stand out Whiteboarding alongside mentee https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/2b3c1611-1414-4e43-9854-1316caf26de9/Initial+Mockups.jpg Battery Life Diagnostic Tool - Make it stand out Initial Mockup https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/ca6dfffe-1fbc-447d-806a-08f6e4893308/Prototype+-+For+Test+3+Beta.jpg Battery Life Diagnostic Tool - Make it stand out Beta Version - Start Screen https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/b2fbb711-0133-41f6-840e-977b86fb6cc9/Timeline+for+Plan.jpg Battery Life Diagnostic Tool - Make it stand out High-level UX Plan Timeline https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/2e8f7574-d114-407e-a3fd-fa416ef302c3/Intel+BLDT+production+interface.jpg Battery Life Diagnostic Tool - Make it stand out Battery Life Diagnostic Tool production interface https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/f81e059d-ef0d-49cb-ad70-6f21ef1394ff/Prototype+-+For+Test+1.jpg Battery Life Diagnostic Tool - Make it stand out Initial Prototype - Start Screen https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/ac7c9dda-a19d-4cc7-888b-56be6faca9ba/Workshop+Activity+-+Envision+Future+State+1.jpg Battery Life Diagnostic Tool - Make it stand out Future state vision (from Workshop actitvity) https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/b60f294f-62bc-4848-8dda-1f78a149dd8a/Prototype+-+Report+-+For+Test+3+Beta.jpg Battery Life Diagnostic Tool - Make it stand out Beta Version - Reporting Feature https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/2c04f78c-a329-4536-8dd9-845226fcb926/IBLT+Initial+Baseline+Metrics.jpg Battery Life Diagnostic Tool - Make it stand out Enterprise Battery Life Tool - Initial Baseline Metrics https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/0fb70f4b-bd8a-4952-99c4-cbffefcebb47/Prototype+Report+-+For+Test+1.jpg Battery Life Diagnostic Tool - Make it stand out Initial Prototype - Reporting Feature https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/251b6bbf-2d7a-402d-8377-e6a2a963e1d2/User+Feedback+Session+Overview.jpg Battery Life Diagnostic Tool - Make it stand out User Feedback Sessions Overview https://www.bcradford.com/work daily 0.75 2025-12-15 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561346619512-K9ISO0TMFGY3S44Q3VSW/Image+17.jpg Work https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/bbc80a6c-1578-48c7-8bc0-64d2cc808897/Source+to+Pay+-+square.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561346586573-AYF1KYUV7GNCUYE3XWLH/Image+20.jpg Work https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561505913819-14WIRUYEOUXAJGYONKSO/HR-Help-square.jpg Work https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/0418fec2-2a6b-4e33-9290-c28837f86f3c/Battery+Life+Square.jpg Work - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561505659487-ZUD5P2NOFBP4KMCQLR56/Supplier-square.jpg Work https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561505317892-S10LCZXNDRC3I31PWJBE/Support-square.jpg Work https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/1561504876067-KGAXSKDKKY5DJ0621F2O/UX-skills-development-square.jpg Work https://www.bcradford.com/resume daily 0.75 2025-04-22 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/f74e4707-f732-4fbe-817a-8fdb4a78a324/Brooke+Castaneda+Radford_Resume.jpg Resume https://www.bcradford.com/just-in-case daily 0.75 2025-09-11 https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/a9805c31-d183-408f-bd12-1c189e88ae36/Service+Owner1+Components.jpg Just in Case - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5c8d992aa09a7e3c68dbb9f4/668d21e6-cc99-4d31-a25f-86456e668bf9/Lightbits4+Cluster+Capacity.jpg Just in Case - 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